Refund & Cancellation Policy

Paid plans are billed in advance on a recurring monthly or yearly basis through our payment provider, Razorpay. Your plan includes a monthly allowance of processing minutes (30 on Free, 250 on Creator, 600 on Pro).

You can cancel at any time from your account settings or the billing page in Studio. When you cancel, your plan stays active until the end of the current paid period, and you are not charged again. Access ends when that period expires.

Processing minutes reset at the start of each billing cycle and do not carry over. Unused minutes are not refundable or exchangeable.

If a render or analysis job fails on our side, the minutes reserved for that job are refunded to your balance automatically. Failed jobs are never charged.

If you believe you were charged in error, contact us within 30 days of the charge through the support form or email support@captos.pro. We review each request and, where a refund is due, issue it to the original payment method. Refunds are subject to the payment provider's processing timelines and applicable law.

Questions about this policy? Email support@captos.pro or reach us through the help center.